Returns and Refunds

Returns and Refunds

Please select your products carefully.

 
You may return goods to BrightSky within 7 days for a refund excluding freight or delivery costs, however the return of the goods is your responsibility unless there is a major failure with the goods.
 
BrightSky is unable to accept returns of medical goods that have been opened or used, and for goods specifically ordered to fill your order, unless you are entitled to do so under applicable legislation.
 
Due to health and safety reasons no returns can be accepted for the following products:
 
  • Washable Products including continence briefs, bedding, clothing and footwear
  • Nutritional Products
  • Compression Stockings
 
If you are unsure of what product is right for you, please contact BrightSky Australia on 1300 88 66 01 before placing your order.